1.  Shipping & Delivery

We partner with SF Express and other reliable international freight forwarders to provide you with secure shipping services.

2.  Shipping Fee Policy

Free shipping on orders over $80. Orders below this amount ship for a flat rate of $10.

3.  Estimated Delivery Times

Order Processing Time

All orders are typically processed and shipped within 1-2 business days after payment confirmation.

Below are our estimated delivery times for various regions.

United States: Estimated delivery in 7-12 business days

Europe: Estimated delivery in 6-10 business days

Canada: Estimated delivery in 10-15 business days

Australia: Estimated delivery in 8-12 business days

New Zealand: Estimated delivery in 6-10 business days

Middle East: Estimated delivery in 8-15 business days

South Korea and Japan: Estimated delivery in 4-5 business days

South Africa: Estimated delivery in 6-8 business days

Mexico: Estimated delivery in 10-15 business days

Other regions: Estimated delivery in 6-12 business days

4.  Packaging and Protection

We attach great importance to the safety of products during transportation. Each product will be carefully packed with professional packaging materials to prevent damage and collision.

5.  Order Processing & Tracking

All orders are typically processed and shipped within 1-2 business days after payment confirmation.

Once your order is shipped, we will provide you with tracking number. You can check the status of your package at any time directly on our website.

Here's how to track your order:

On our website, click Track Your Order (at the bottom of the homepage).

Enter your order number and click Track.

Your order details will be displayed. In the "Logistics Information" column, you may see two tracking numbers:

SF Express Tracking: Click the SF Express number to be redirected to the official SF Express website.

Agent Tracking: Click the agent tracking number to be redirected to the freight forwarder's official website.

Note: Please check both numbers, as only one will typically show active shipping information.

In case of incorrect or incomplete address, unreachable recipient, etc., the delivery cannot be completed normally. If the delivery cannot be completed after multiple attempts, the goods may be returned and you will need to bear the corresponding shipping costs and other possible expenses.

We will do our best to ensure that your order is delivered within the estimated time. However, due to unforeseen circumstances such as weather and shipping delays, delivery time may be delayed. If your order is delayed, we will contact you in time and provide the latest shipping information. 

6.  Signing and Acceptance

When the goods are delivered, please be sure to sign in person and check the quantity, appearance and quality of the goods on the spot.

If the goods are found to be damaged, missing or have quality problems, please contact our customer service in time and we will handle it properly for you.

7.  Policy Changes

We reserve the right to modify and adjust the delivery policy according to business development and actual operation conditions. If there are any changes, we will announce them on the website in advance and notify you in a reasonable manner.

If you have any questions about shipping, please feel free to contact our customer service team and we will serve you wholeheartedly.

Live Chat

Everyday, 24/7

Email: Support@ifamilybuy.com